Return Policy for Global Customers

Thank you for shopping at YesTile, your trusted online destination for high-quality mosaic tiles, including natural stone, ceramic, glass, metal, and mother-of-pearl tiles. We strive to provide you with the best products and customer service. Please review our return policy below to ensure a smooth shopping experience.

1. Eligibility for Returns

• Damaged or Defective Products: If your order arrives damaged, defective, or incorrect, we will gladly replace the item or issue a full or partial refund. Please check the contents of your shipment when the delivery is made, and notify us immediately with photo proof if there’s any damage or defects.
• Unsatisfied with the Product: If you are unsatisfied with your purchase, you may return the product within 7 days of delivery. The product must be unused, in its original packaging, and in resalable condition.

2. Non-Returnable Items
The following items are not eligible for return:

• Custom or special-order tiles.
• Products that have been installed, cut, or altered in any way.
• Products without their original packaging or with damaged packaging.
• Samples
• Clearance products
• Slight color variations in Natural Stone and Shell Products.
• Products returned after the 7-day return period.

3. Return Process
To initiate a return, please follow these steps:

• Contact our customer service team at cs[at]yestile.com within 7 days from the delivery date.
• Provide your order number, photos of the product (if damaged or defective), and a brief description of the issue.
• Once approved, we will provide you with a return shipping label (if applicable) or instructions for returning the product.
• Ship the item back to our warehouse at the address that our customer service team provided during email correspondence. (Please ensure the product is securely packaged to avoid further damage during transit.)

4. Refunds
– Once we receive and inspect the returned product, we will process your refund within 7 business days.
– Refunds will be issued to the original payment method used for the purchase.
– Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective product).

5. Replacement or Exchange
– If you prefer a replacement instead of a refund, please notify us when initiating the return.
– Replacement orders will be shipped out within 7 business days after we receive the returned product.

6. Shipping Costs for Returns
– For returns due to our error (e.g., damaged or incorrect product), we will cover the return shipping costs.
– For returns due to customer dissatisfaction, the customer is responsible for the return shipping costs.
– We recommend using a trackable shipping service to ensure the safe return of your product.

7. International Returns
– For international customers, please note that customs duties, taxes, and shipping costs for returns are the responsibility of the customer unless the return is due to our error.
– We recommend consulting your local customs office for any additional fees that may apply.

8. Contact Us
If you have any questions or need assistance with your return, please contact our customer service team by email at cs[at]yestile.com.

9. Policy Updates
We reserve the right to update or modify this return policy at any time. Please check this page periodically for any changes.

Last updated on Feb 22, 2022