Expédition

At Yestile, we are delighted to offer worldwide shipping to our valued customers. Here are the essential details of our shipping policy:

1. Processing Time: Once your order is received and payment is confirmed, we will process it within 1-3 business days. During peak seasons, processing times may vary, but we will always strive to ship your order as quickly as possible. For products we run out of stock, we may need around one week to produce.

2. Shipping Methods: We use reliable and reputable shipping carriers to ensure your mosaic tiles reach you safely and promptly. We offer a range of shipping options to suit your preferences and location. For lightweight mosaic tiles like shell tile, thin glass mosaic tile, or stainless steel mosaic tile, we use couriers like DHL, UPS, FedEx, etc to ship to your door. If you order a large quantity in which the courier cost is relatively too high, we would suggest ship by air or by sea. For heavy products like natural stone mosaic tile, ceramic mosaic tile, natural stone tile, ceramic tile, etc, we normally ship by sea.

3. Shipping Cost: The shipping cost is calculated based on your order’s weight, size, and destination. You can view the shipping cost during the checkout process before finalizing your purchase. If the shipping cost is too high, it means that the product is more suitable to be shipped by sea or by air. Please contact us for the shipping cost quote by providing your order details and the receiving address.

4. International Shipping: We proudly ship our mosaic tiles globally. Please note that international shipments may be subject to customs duties, taxes, or other import fees imposed by your country. These charges, if applicable, are the responsibility of the customer.

5. Order Tracking: Once your order is shipped, you will receive a tracking number to monitor its progress. You can check the status of your shipment through the carrier’s tracking system. For products shipped by sea or by air, the agent of our shipping forwarder in your country will contact you to arrange shipment or pickup.

6. Delivery Time: Delivery times vary depending on your location and chosen shipping method. For products shipped by courier, it normally takes 3-7 days to countries worldwide. For products shipped by air, it’s much quicker than courier shipping. For products shipped by sea, it will take around 5-35 days to world’s major seaports. You’ll be notified about the estimated delivery time once the order is placed or you can inquire before ordering.

7. Damaged or Lost Shipments: In the unlikely event of a damaged or lost shipment, please contact our customer support immediately. We will assist you in resolving the issue and ensure you receive your order.

8. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete to prevent any delivery delays or misplacements.

Last updated on June 15, 2021